Kraken & Claw

Returns & Refunds

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2015

Despite the centuries of wisdom Kraken & Claw brings to the eCommerce business, we understand entirely there will be times for whatever reason that you may not be full satisfied with your order. In those exceedingly rare cases in which a refund may be necessary, please observe the procedures below.

Standard Return Policy

There are a few important things to keep in mind when returning a damaged product purchased from Kraken & Claw LLC:

  • You have 7 calendar days to return a damaged element from the date you received it.
  • Only items that have been included in your box shipment from Kraken & Claw may be returned to Kraken & Claw for a refund.
  • Please ensure that the items you’re returning are repackaged with all included elements of the original shipment. A partial refund may be applied if there are items missing from your returned shipment.

There are some items, however, that are ineligible for return.  These include:

  • Partially consumed food products.
  • Kraken & Claw Gift Cards.
  • Kraken & Claw printed materials and inserts.

How to Return Unopened Items

To return an item to Kraken & Claw, sign into the online store with your account.

Navigate to the CONTACT US page and submit via form, email, or customer service call a request to return products for a refund. Kraken & Claw LLC will provide a return shipping label and packing slip that should be used to return the items to us free of charge.

Refunds

Once we receive your item, a refund will be initiated by our online store. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within seven business days of receipt of the returned items. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • Products purchased from our online store using a gift card or coupon will be refunded to you as a store gift card by email within three business days. If you’d like us to mail you a gift card, ask the customer service associate assisting you. You will receive a mailed business card within 10 business days via the United States Postal Service (USPS).

Cancelling

All customers ordering a subscription have the ability to cancel their order any time via the My Account page. In order for a subscription to be cancelled before the current month’s shipment for a full refund if already charged, the cancellation must take place by the 10th day of the month. Cancellations made after this date may not result in a refund and you will still receive the month’s shipment. In order to cancel before the processing of the next month’s payment is processed, cancel within 3 days of receiving your shipment. Cancellations after this timeframe will likely require a refund for the next subscription costs.

Exchange an Item

If you are dissatisfied with the quality or condition of any item included in your shipment, contact our customer service center via phone, email, or web form within 7 days of receipt of your shipment and we will be glad to replace it free of charge. Limited quantities are available of some items, therefore Kraken & Claw reserves the right to offer alternatives or store credits when additional quantities of an item are limited or unavailable.

Contact Customer Service at (717) 419-2096 or by email at captainjack@krakenandclaw.com